Refund Policy

360 Faucets makes an effort to provide the best service for all users. To better solve the return and refund issue, please view the following content.

What you need to provide:

A. Photos/videos of the damaged item. Please send us the materials to prove the damage.

B. Tracking number of the item. If 360 Faucets asks for a return of the item, you need to send the tracking number to prove that you returned it. Otherwise, returns will not be accepted since the warehouse cannot identify the returns without the tracking number.

How to request a refund:

A. Contact 360 Faucets customer service at Contact Us page or send our support team an e-mail via;

B. Send photos/videos of the damaged product and screenshots of dispute.

Please note that: The money will be refunded to the original payment channel (PayPal or credit card). 

How to refund:

360 Faucets support team will be providing return labels or return address with the instructions. Our return labels are limited and cannot be used for all orders. Please follow our support team's instructions for completing the return.